What exactly is Articom?

An autonomous Agentic AI platform that resolves business workflows like billing, booking, and complaints, rather than just chatting.

How is this different from a normal chatbot?

Chatbots only reply. Articom agents check availability, update your CRM, fix billing, process orders, and complete multi-step workflows. They plan and act, like a digital employee.

Is my customer data safe?

Yes. In Hybrid Mode the cloud brain handles reasoning without touching PII, while sensitive data is processed inside your own network via the Articom SDK. RBI and GDPR compliance is maintained.

How does Articom handle the local market?

Native support for regional languages including Hindi, Tamil, and Sinhala, plus mixed-code speech like Hinglish and Singlish.

What can Articom automate for my business?

Reservations, billing, order tracking, returns, complaints, lead qualification, and scheduling. If it is repetitive, Articom can automate it.

Where can customers interact with the agent?

Voice calls, live chat, WhatsApp, and social media. One pipeline for every channel.

How does it get implemented for my business?

Standard go-live takes about 5 days from concept. Pre-built marketplace skills deploy self-serve in minutes. Complex hybrid or on-premise rollouts are scoped with our team.

Agentic AI platform

AI agents that finish the call, not just answer it.

Autonomous agents that act across your CRM and resolve workflows end-to-end. On voice calls, WhatsApp, web chat, social, 24/7.

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Watch 2-min demo

68% resolved autonomously · <1s avg response · Hindi, Tamil & Sinhala

LIVE · Call center

4 active

✓ Refund issued · order #SL-9042

Resolved autonomously today68%

Proven in production across education, telecom and automotive

68%
Calls resolved autonomously
<1s
Avg agent response
12+
Languages, incl. Hindi, Tamil & Sinhala
5 days
Concept to live deployment

Agent library

Digital employees for the work that never stops.

Every agent plans, acts across your systems, and closes the loop. Deploy one, or run the whole library.

Reservation & Booking

Checks availability, books, and confirms for restaurants, clinics, and events.

Order & E-commerce

Tracks orders, processes returns, and answers product questions 24/7.

Billing & Complaints

Investigates invoices, issues refunds, and resolves disputes end-to-end.

Ticketing & Events

Automated ticket booking, seat selection, and instant confirmations.

Lead Qualification

Screens, scores, and routes inbound leads to the right team member.

Call Center Voice

Inbound and outbound calls with routing, IVR, and seamless live handoff.

How it works

One pipeline, from first hello to logged outcome.

No hand-offs between channels, no dropped context, no queue.

Customer
Initiates a call, chat, or message.
Omnichannel inbound
Voice, WhatsApp, web, or social. One pipeline.
Articom AI agent
Reasons over context and intent, plans the next action.
System sync
Reads and writes CRM, ERP, POS, and knowledgebase via APIs.
Action taken
Resolves, completes the task, and logs the outcome.

Voice

A call center that answers on the first ring.

Inbound and outbound, routed and resolved, in the language the caller actually speaks.

Inbound & outbound
Answer the queue and run outreach campaigns from one agent.
Smart routing & IVR
No manual transfers or endless hold times.
Live handoff
Escalates to a human with full context when it matters.
Multilingual voice
Hindi, Tamil, Sinhala, and mixed-code speech like Hinglish.

ON CALL

Sinhala · EN

Languages: 12+Languages
Avg answer: <1sAvg answer
Hold music: 0Hold music

Hybrid architecture

Cloud reasoning. On-prem data. No compromise.

The brain runs in the cloud without ever touching PII. Sensitive data stays inside your network.

Cloud brain
Reasoning and intent generation happen in the cloud, without ever touching PII.
Data valve + SDK
Only masked, governed data bridges your CRM, ERP, and core-banking systems.
On-prem execution
Sensitive data is processed inside your own network, behind your firewall.

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PII never leaves your network

Hover to inspect

SaaS
Hybrid
On-Premise
RBI & GDPR compliant
PII never leaves your network

Analytics

Every conversation, measured.

Resolution rates, response times and channel mix. Live, not in a monthly export.

Conversations / month
+12.4%
48,210
Last 12 months
Autonomous resolution
+5.1 pts
68%
Last 12 months
Avg response time
-0.3s
<1s
Last 12 months
Customer satisfaction
+0.2
4.8/5
Last 12 months

Conversation volume

11,480+6.2%

Conversations handled, by day

Conversations handled, by day
Period	Conversations
Mon	1,520
Tue	1,680
Wed	1,740
Thu	1,610
Fri	1,830
Sat	1,620
Sun	1,480

Channel mix

Share of the 48,210 conversations handled last month.

Voice calls52%
25,069 conversations
WhatsApp24%
11,570 conversations
Web chat16%
7,714 conversations
Social8%
3,857 conversations

Integrations

Plugs into the stack you already run.

CRM, ERP, POS, core banking and every channel your customers use. Through the Articom SDK or plain REST.

Plans & capabilities

Start with chat. Scale to full voice automation.

Two tiers, one platform. Standard go-live takes about five days.

Starter

Chat-first

Automate conversations across your digital channels.

Multi-channel: Web, WhatsApp, Messenger, Slack
Dynamic, self-updating knowledgebase
Analytics & value-assessment dashboard
Instant FAQ and query resolution
Marketplace skills that deploy in minutes

Talk to sales

Professional

Voice + Agentic

Everything in Starter, plus autonomous voice and workflows.

Everything in Starter
AI voice agents, inbound and outbound
Multilingual: Hindi, Tamil, Sinhala & mixed-code speech
Voice workflow automation & smart call routing
CRM, ERP & core-banking sync via the Articom SDK
Hybrid or on-premise deployment, RBI & GDPR ready

Request a Demo

FAQ

Questions worth asking.

Still unsure? A 20-minute demo answers most of it faster than this page can.

Get started

Go live in days, not months.

Standard deployments go live in about 5 days; marketplace skills in minutes. We build, train, and launch.

Send us a message

Tell us what you want to automate. We reply with specifics.

Book a demo

Pick a slot that suits you, or email hello@articom.io

AI agents that finish the call, not just answer it.

Digital employees for the work that never stops.

Reservation & Booking

Order & E-commerce

Billing & Complaints

Ticketing & Events

Lead Qualification

Call Center Voice

One pipeline, from first hello to logged outcome.

Customer

Omnichannel inbound

Articom AI agent

System sync

Action taken